AI Features Terms
Effective date: November 3, 2026. Version 1.
Effective date: November 3, 2026
Version 2.1
1. About these terms
These AI Features Terms explain the AI features included with Pro in Packlyn Design Software, the fair use limits that apply to them, and what happens when an AI operation fails. In these terms, "Packlyn", "we", "us" and "our" mean Packlyn Canada, a print business in Cambridge, Ontario, Canada. "You" means the holder of the Packlyn account. The AI features work the same way in the desktop app and in the online version.
These terms form part of the Packlyn Design Software Terms of Service. Please read them with the Subscription and Billing Terms and the AI Usage Policy. The Plyn chat on the website packlyn.ca is covered by the separate Plyn AI Assistant Terms & Conditions (https://packlyn.ca/plyn-terms/).
2. What Pro includes
Pro includes these AI features:
- Plyn AI: writing, colour palettes, whole designs, vector art and answers in the Plyn chat. Plyn AI can also generate pictures, but only when Packlyn has switched a picture service on.
- Image Upscaling: makes pictures 2×, 4×, 6× or 8× larger. It runs on your device using Real-ESRGAN (in the online version, in your browser) and doesn't send your picture anywhere. 6× and 8× run as two passes on your device.
- Enhanced upscaling: an optional upscaling service from an outside provider, for 2× and 4×, available only when Packlyn has switched it on. When you use it, the picture is sent through Packlyn's server to the provider.
Upscaling of either kind can't recover detail that was never in the picture. Please check the result before you print or publish it.
3. No credits
There are no AI credits. The AI features in section 2 are included with Pro:
- there is no credit balance, and no operation has a credit cost
- there is no monthly allowance; Plyn AI has the daily amounts in section 4
- there are no credit packages to buy
- nothing is ever charged to you for AI use
You pay only for Pro itself, as described in the Subscription and Billing Terms.
4. Fair use
Fair use applies to the AI features:
- Daily amounts: each day, Pro includes a fixed number of Plyn AI pictures, designs, writing requests, colour palette requests and vector drawings, shown in Plyn AI and in My Account › My Subscription. They are not reduced when many customers use Plyn AI. The amounts start again each day at midnight Coordinated Universal Time (UTC). Plyn's chat answers have no daily amount.
- A short per-minute limit stops bursts of requests and automated abuse. If you reach it, wait a moment and try again.
- Packlyn has an overall monthly spending limit for its AI providers. If it is reached, the AI features pause until it resets.
Reaching any of these limits never leads to a charge. You must not send requests in bulk with scripts or automation, or resell access to the AI features. Packlyn may restrict AI features or the account for misuse, as described in the Terms of Service and the AI Usage Policy.
5. Failed operations and availability
If an AI operation fails or doesn't finish, for example because of a provider error, an outage or a connection problem, it simply doesn't count for anything. You can try again.
AI features may sometimes be unavailable or slower than usual, for example because of a provider outage, maintenance or updates to Packlyn's servers, or because Packlyn's monthly spending limit for its AI providers has been reached. Packlyn does not promise that any AI feature will be available at a particular time, and Packlyn may switch an optional service, such as pictures or enhanced upscaling, on or off.
AI output can vary, so please read the AI Usage Policy about reviewing results.
6. Third-party AI providers
The AI features that run through Packlyn's server depend on outside AI providers:
- Groq, a free AI service, for writing, colour palettes, design content and vector artwork, and Cloudflare Workers AI, a free AI service, for these and for pictures, only when Packlyn has switched it on
- Claude, by Anthropic, for Plyn's chat answers, and for anything else Plyn creates when the free services have reached their daily limits or aren't available (Claude draws pictures as illustrations)
- Stability AI, for enhanced upscaling, only when Packlyn has switched that service on
Your requests go through Packlyn's server, which holds the access keys; the app never connects to these providers directly. Packlyn pays the providers. The providers process requests under their own terms. Packlyn does not control the providers' systems, so a provider's outage or change can affect what is available. If a provider can't complete a request, the operation fails and doesn't count for anything. The AI Usage Policy explains what is sent to each provider.
Image Upscaling and the other AI tools that run on your device don't use these providers.
7. The Free plan
Every AI tool is part of Pro. The Free plan does not include what Plyn AI creates (designs, writing, colour palettes, vector art and pictures), the AI tools that run on your device (such as Magic Design, Remove Background, Object Eraser, Auto-Enhance and the colour, font, headline and layout tools), Image Upscaling or enhanced upscaling.
Plyn's chat answers are open to everyone: on Free and Pro, and when you use Packlyn Design without an account. Online, Plyn answers with Claude, by Anthropic, the same way Plyn answers on the packlyn.ca website. Without an account, questions are counted by your network (as a one-way hashed code, never the address itself) so that Plyn can't be misused by scripts, and there is a daily limit. When Plyn can't answer online, it gives built-in help answers from knowledge inside the app and can do free web look-ups through DuckDuckGo and Wikipedia, which send only the text of your question.
8. Changes to these terms
We may update these terms from time to time. Each version shows a version number and an effective date at the top, and your account records which version of each document you accepted and when. If a change significantly affects the AI features included with Pro, we will let you know by email or in the app before it applies.
Contact us
If you have a question about the AI features or these terms, contact us:
- In the app: My Account › Help › Message Packlyn Canada
- Email: packlyncanada@gmail.com
- Contact page: https://packlyn.ca/contact/
- Packlyn Canada, Cambridge, Ontario, Canada