Acceptable Use Policy
Effective date: November 1, 2026. Version 1.
Effective date: November 1, 2026
Version 1.1
This Acceptable Use Policy explains what you must not do when you use Packlyn Design Software, including its online version that runs in a web browser (the "App"), your Packlyn account and the online services that work with them, including saving designs to your account, Plyn AI, messages to Packlyn and Print With Packlyn quote requests (together, the "Service"). It is part of the Terms of Service between you and Packlyn Canada ("Packlyn", "we" or "us"). It applies to everything you make, upload, store, share, generate or send for printing with the Service, and to anyone who uses your account.
The Plyn chat on the packlyn.ca website is covered by the website's Plyn AI Assistant Terms & Conditions (https://packlyn.ca/plyn-terms/).
1. Prohibited content
You must not use the Service to create, upload, store, share, generate or request printing of content that:
- is illegal, or promotes or helps with illegal activity
- infringes copyright, trademarks or other intellectual property rights, including logos, characters, artwork, photos or fonts that you do not have permission to use
- promotes hatred or violence against people because of their race, national or ethnic origin, colour, religion, sex, sexual orientation, gender identity or expression, age, disability or a similar characteristic
- harasses, bullies, intimidates or degrades a person, or reveals someone's private information without their permission
- shows or describes sexual content involving anyone under 18, or sexualizes minors in any way
- shares intimate images of a person without their consent
- threatens violence against anyone, or encourages violence or terrorism
- is deceptive or fraudulent, including counterfeit or forged documents (such as identity documents, government forms, currency, cheques, certificates, diplomas, tickets, permits or official labels), fake receipts or invoices, and phishing or scam material
- impersonates a person, business, government body or other organization, or falsely suggests that one of them created or approved it
- contains malware, viruses or other harmful code
2. Prohibited behaviour
2.1 Unauthorized access and account sharing
You must not:
- share your account or sign-in details with anyone
- sell, rent or transfer accounts, or create extra accounts to get around Free plan limits
- access, or try to access, another person's account, designs, files or data without permission
- probe, scan or test the security of the Service without our written permission
If you find a security problem, please report it to us privately (see section 6 and our Security and Privacy Contact page).
2.2 API and system abuse
You must not:
- access Packlyn's servers or interfaces other than through the App (including the online version) or the web pages we provide, or use bots, scripts or other automated tools with them
- scrape, copy in bulk or harvest templates, illustrations, icons, elements or other content
- overload or disrupt the Service, or get around rate limits or other technical limits
- interfere with anyone else's use of the Service
2.3 Subscription and licence bypasses
You must not unlock paid features without paying, or get around download, AI fair use, plan or licence checks, including by editing App files, settings or signed plan tokens.
2.4 AI fair use
You must not:
- get around the AI features' per-minute limit or other fair use limits, for example with scripts or automation
- use errors or bugs to get AI output without Pro (please report errors to us instead)
- resell access to the AI features
2.5 Fraud and payments
You must not:
- use a stolen payment method, or any payment method you are not authorized to use
- dispute a legitimate charge with your card issuer to keep paid features without paying for them (chargeback fraud)
- give false information to get paid features or promotional access
2.6 Storage abuse
You must not:
- use saving to your account, uploads, messages or quote requests to store or share files that are not related to your designs or print requests
- use extra accounts, scripts or other means to store unusually large amounts of data, or to overload Packlyn's storage
- store or share illegal files
3. Rules for Plyn AI
When you use Plyn AI, you must also follow the AI Usage Policy. In particular, you must not:
- use AI to create content meant to deceive or harm people, such as fake documents, fake endorsements or reviews, or images that falsely show real people saying or doing things they did not say or do
- use AI to create any content that section 1 prohibits
- try to get around the safety measures of Plyn AI or of the AI providers we use (Anthropic, Groq, Cloudflare Workers AI when switched on, and Stability AI), whose own terms also apply to your requests
- include other people's personal or confidential information in your descriptions unless you have the right to do so
AI output can be wrong, similar to existing works, or unsuitable. Review it before you use it. You are responsible for what you publish or print.
4. Printing
Packlyn may refuse any quote request or print job, including where we believe the content breaches this policy, infringes someone's rights or would be illegal to print. We may ask you to show that you have permission to print content such as logos, trademarks or photos of people. Printing orders are separate agreements governed by Packlyn's quotation and order terms.
5. Enforcement
We cannot see designs that stay on your computer, and our server does not store your AI descriptions or results. We may review content that is stored with us or sent to us, such as designs saved to your account, uploads, messages and quote requests, when we receive a report, when we handle your print request or message, or when we need to for security or legal reasons.
If we believe this policy has been breached, we may take one or more of these steps, depending on how serious the breach is:
- warn you and ask you to fix the problem
- remove or disable access to content stored with us
- refuse a quote request or print job
- limit features, such as Plyn AI, uploads, downloads or saving designs to your account
- suspend or close your account
- report content or activity to the police or other authorities where the law requires or allows it
For less serious breaches, we will usually warn you first. We may act immediately for serious breaches, such as sexual content involving minors, threats of violence, fraud or attacks on the Service. Where appropriate, we will tell you what we did and why. If you think we made a mistake, write to us at packlyncanada@gmail.com and we will review our decision.
6. Reporting abuse
To report content or behaviour that breaches this policy, contact us at packlyncanada@gmail.com or through https://packlyn.ca/contact/. Please include:
- what you are reporting and why
- any details that help us find it, such as an account email address, design title or quote request
- your name and contact details, so we can follow up if needed
To report copyright infringement, please follow the process in the Copyright and Intellectual Property Policy. To report a security problem, email us with "Security" in the subject line and enough detail for us to understand and reproduce it, and please do not share it publicly until we have had a reasonable chance to fix it. Our Security and Privacy Contact page explains how we handle reports. If someone is in immediate danger, contact the police or emergency services first.
7. Changes to this policy
We may update this policy. Each version has a version number and an effective date, and we will tell you about material changes as described in the Terms of Service.
Contact us
If you have questions about this policy, please contact us:
- In the app: My Account › Help › Message Packlyn Canada
- Email: packlyncanada@gmail.com
- Contact page: https://packlyn.ca/contact/
- Packlyn Canada, Cambridge, Ontario, Canada