End User Licence Agreement
Effective date: November 3, 2026. Version 1.
Effective date: November 3, 2026
Version 1.2
This End User Licence Agreement (the "EULA") is a legal agreement between you and Packlyn Canada ("Packlyn", "we", "us" or "our"), a print business in Cambridge, Ontario, Canada. It applies to Packlyn Design Software (Packlyn Design) for Windows and macOS and to its online version, which runs in a web browser at https://accounts.packlyn.ca/app/, including their updates and the templates, illustrations, icons, elements and fonts included with them (together, the "App").
The App is licensed, not sold. By installing or using the App, including the online version, you agree to this EULA. This EULA forms part of the Packlyn Terms of Service, which also cover your Packlyn account and the online services that work with the App. If you do not agree, do not install or use the App.
1. Who may use the App
You may use the App if you meet the eligibility rules in the Terms of Service. If you install or use the App for a business or other organization, you confirm that you are authorized to accept this EULA for it, and "you" includes that organization.
2. Licence grant
As long as you follow this EULA and the Terms of Service, Packlyn grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to:
- download and install the App on computers that you use (with the owner's permission, if the computer is not yours), and use the online version in a web browser
- use the App to make designs for personal and business purposes, with the features of your plan
Packlyn and its licensors keep all rights that this EULA does not expressly grant to you.
3. Plans and authorized users
3.1 Features depend on your plan
What you can do in the App depends on whether you are signed in and on your account's plan:
- Guest mode (no account): you can design, but you cannot download or keep designs, and guest designs are deleted when the App closes
- Free: downloads, saving designs on your device and quote requests within the Free plan's limits (saving designs to your account is part of Pro)
- Pro: the additional features and allowances of Pro, including every AI tool, as described in the Terms of Service and the Subscription and Billing Terms
Plyn's chat answers are open to everyone, in guest mode and on every plan.
If your plan changes or ends, the features available to you in the App change with it. Your designs are kept.
3.2 Authorized users
Each account is for the one person it was created for. You may install the App on more than one computer that you use and sign in to your own account on each of them, up to the number of computers your plan allows at the same time. My Account › Account Settings shows the computers your account is signed in on and lets you remove one. You can also use the online version with your own account. You must not share your sign-in details or let anyone else use your account.
4. Licence and plan checks
The App checks your plan using signed plan tokens issued by Packlyn's servers, and it checks limits such as downloads. You must not, and must not help anyone else to:
- change, replace or forge plan tokens, App files, settings or other data to unlock paid features
- interfere with or imitate the App's connection to Packlyn's servers
- get around download, AI fair use, rate or other plan limits, or the App's licence checks, in any other way
5. Restrictions
Except as this EULA allows, you must not:
- copy the App, except to install it as section 2 allows or as the law permits
- modify, adapt or translate the App, or create derivative works from it
- reverse engineer, decompile or disassemble the App, or try to obtain its source code, except to the extent the law expressly allows this despite this restriction (for example, where the Copyright Act (Canada) allows it for interoperability or security purposes)
- sell, rent, lease, lend, sublicense, distribute or share the App or its installation files
- remove, hide or change copyright, trademark, licence or other notices in the App
- extract templates, illustrations, icons, elements or other content from the App to use outside your designs or to redistribute
- use the App to build a competing product or service
- use the App in breach of the Acceptable Use Policy, or to make unlawful content
6. Ownership
The App, including its software, design, templates, illustrations, icons and elements, and the Packlyn and Plyn names, logos and the Plyn character, belongs to Packlyn Canada or its licensors and is protected by copyright and other laws. Your designs belong to you, as explained in the Terms of Service and the Copyright and Intellectual Property Policy.
7. Templates, illustrations, icons and elements
You may use the templates, illustrations, icons and elements made for Packlyn Design in designs you make with the App, including commercial designs for your own business or for clients. You may not:
- sell, give away, share or redistribute them as templates or as stand-alone assets, such as clip art, icon sets or template packs
- offer them, or designs that are essentially unchanged copies of them, for other people to edit and reuse as their own templates
Premium templates are available only on plans that include them.
8. Fonts
The fonts bundled with the App are open-source fonts from Google Fonts, each licensed under the SIL Open Font License 1.1 or the Apache License 2.0. You may use them in your designs, including commercial designs, and in the files you export, as those licences allow. The font's own licence, and not the restrictions in this EULA, governs your use of the font software itself.
9. Third-party and open-source components
The App includes third-party and open-source software. Their notices and licence terms are in the App under Legal and Policies › Third-Party Notices. Where an open-source licence gives you rights that this EULA would otherwise restrict, the open-source licence applies to that component.
Some features use third-party online services, such as Square for payments, Cloudflare for hosting and storage, and AI providers for Plyn AI. Those services are covered by the Terms of Service and the Privacy Policy. The AI tools that run on your device (remove background, smart cut-out, object eraser, auto-enhance and the included Image Upscaling) do not send your pictures anywhere.
10. Updates
The desktop app checks for updates signed by Packlyn, and you choose when to install them. The online version is updated by Packlyn on its server. Updates may add, change or remove features. They are covered by this EULA unless they come with different terms. We recommend installing updates promptly, because they can include security fixes.
11. Your designs and information on your computer
Designs you make are stored on your device: on your computer in the desktop app, or in your browser's storage in the online version. With Pro, when you are signed in, they are also saved to your account; on the Free plan they are saved on your device only. They leave your device only when you save them to your account, send a quote request, or use Plyn AI or enhanced upscaling. The desktop app keeps your settings and sign-in token on your computer, and if you choose "Remember me", the token is encrypted using your operating system's keychain. Please keep your own backups of designs that are stored only on your device.
12. Termination
This EULA continues until it ends under this section. You can end it at any time by uninstalling the App, deleting any copies and no longer using the online version. Packlyn may suspend or end your licence if you breach this EULA or the Terms of Service, as described in the Terms of Service. If your account is closed, you can no longer use account features.
When this EULA ends, you must stop using the App and delete it from your computers. Your designs remain yours. Designs you finished and downloaded before this EULA ended may still be used under section 7, unless it ended because you breached section 7. Sections 5, 6, 13, 14 and 16 continue to apply after this EULA ends.
13. Warranty disclaimer
To the extent the law allows, the App is provided "as is" and "as available", without warranties or conditions of any kind, whether express or implied, including any about merchantability, fitness for a particular purpose or non-infringement. We do not promise that the App will be free of errors, will run without interruption or will work on every computer, or that its output, including AI output, will be accurate or suitable for printing.
If you are a consumer, consumer protection law may give you warranties or conditions that cannot be excluded, and nothing in this EULA removes them.
14. Limitation of liability
To the extent the law allows, Packlyn is not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, business, goodwill or data, arising from your use of, or inability to use, the App. Packlyn's total liability for all claims relating to the App and the Service is limited to the greater of the amount you paid Packlyn for the Service in the 12 months before the claim, or CA$50.
These limits do not apply to any liability that the law does not allow to be limited or excluded, and they do not affect your rights as a consumer under the consumer protection law of your province or territory.
15. Export and sanctions laws
You must follow the export control and economic sanctions laws of Canada, and of any other country whose laws apply to you, when you download, use or move the App. You must not download or use the App where those laws prohibit it.
16. Governing law and disputes
This EULA is governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If you are a consumer, you keep any rights that the consumer protection law of the province or territory where you live gives you, such as Ontario's Consumer Protection Act or Quebec's Consumer Protection Act.
If you have a problem with the App, please contact us first so we can try to resolve it informally. If we cannot, either of us may take the dispute to the courts of Ontario or, if you are a consumer, to the courts where you live if your consumer protection law allows it. This EULA does not require arbitration and does not take away any right you have to take part in a class action.
17. Changes to this EULA
We may update this EULA. Each version has a version number and an effective date. We will tell you about material changes in the same way as for changes to the Terms of Service.
Contact us
If you have questions about this EULA, please contact us:
- In the app: My Account › Help › Message Packlyn Canada
- Email: packlyncanada@gmail.com
- Contact page: https://packlyn.ca/contact/
- Packlyn Canada, Cambridge, Ontario, Canada