Packlyn Design Software

Privacy Policy

Effective date: November 3, 2026. Version 1.

Effective date: November 3, 2026

Version 2.1

1. About this policy

This Privacy Policy explains how Packlyn Canada ("Packlyn", "we", "us" or "our") collects, uses, shares and protects personal information when you use Packlyn Design Software and your Packlyn account. Packlyn Canada is a print business in Cambridge, Ontario, Canada.

This policy covers:

Our website, https://packlyn.ca, has its own Privacy & Cookie Policy (https://packlyn.ca/privacy/), and the Plyn chat on the website is covered by the Plyn AI Assistant Terms & Conditions (https://packlyn.ca/plyn-terms/). Printing orders are separate agreements with Packlyn Canada.

We handle personal information following the fair information principles in Canada's Personal Information Protection and Electronic Documents Act (PIPEDA): accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance. Where a provincial privacy law applies to you, such as Quebec's, you also have the rights that law gives you.

2. Who is responsible

Packlyn Canada is responsible for the personal information under its control, including information we give to service providers to process for us. The person responsible for privacy at Packlyn Canada oversees how we handle personal information and answers privacy questions, requests and complaints. You can reach them at packlyncanada@gmail.com (please put "Privacy" in the subject line) or through https://packlyn.ca/contact/. Our Security and Privacy Contact page explains how to report a security problem or a privacy concern.

3. Information we collect

We collect only the information we need for the purposes described in this policy. What we collect depends on how you use the app.

Using the app without an account

You can design in guest mode without an account. Guest designs stay on your device and are deleted when you close the app. We do not receive them. Guest mode does not let you download files, keep designs or send quote requests.

Account information

When you create a free account, we collect your name, your email address and a password. We send a 6-digit code to confirm your email address. We store your password only as a scrypt hash, so we never keep the password itself. You can choose an avatar: one of the app's characters or a picture you upload.

If you turn on two-step sign-in, we email you a 6-digit code each time you sign in and store only a one-way hash of it, which stops working after 10 minutes.

Consent records

To create an account, you tick a box (unticked by default) that says "I agree to the Terms of Service and acknowledge the Privacy Policy." We record which version of each document you accepted and when. We also record whether you chose to receive marketing emails, and when you made or changed that choice.

Devices and sessions

When you sign in, we keep a record of the session and the device you signed in on: the device name, the platform (for example, Windows, macOS or the online version), the app version, the browser or app the session was made with, and when the device was first and last seen.

Neither the app nor the online version sends us usage statistics or analytics, and neither contains advertising trackers.

Security information

Like any internet service, our server sees the network (IP) address that each request comes from. We do not store IP addresses in readable form. We store them only as keyed one-way hashes, which we use for security and rate limits. Our request logs contain no personal information. We also keep records of security events, such as failed sign-ins and blocked requests, and an audit log of account and administrator actions.

Your designs and uploaded artwork

Designs you make, including any pictures and artwork you add to them, are kept on your device: on your computer when you use the app, or in your web browser's storage when you use the online version.

With Pro, when you are signed in, the app saves your designs to your account automatically, so you can open them on your computer or any other device you sign in on, in the app or the online version. On the Free plan, designs are saved on your device only and we do not receive them. For each design saved to your account, we store the design file (including the pictures and artwork in it), its title, its folder, a thumbnail, the kind of product it is for, the name of the device it was last saved from, and earlier versions of it. There is no limit on how many designs a Pro account can save or how large they are in total.

Your designs leave your device only when you:

If you upload a profile picture, we store that picture.

Your designs may contain personal information about you or other people, such as the names and phone numbers on a business card. We handle that information only to provide the services you ask for. Please make sure you have permission to use other people's information in your designs.

Quote requests

When you send a "Print With Packlyn" quote request, we receive your name, email address, phone number (optional), delivery address (only if you choose delivery), the product options you choose, the print file, a preview, an editable design file (optional) and any attachments you add. We use this information to prepare and send your quotation. Nothing is charged in the app for printing.

Subscription, billing and payment information

Card payments are processed by Square. You enter your card in Square's secure card form on Packlyn's payment page. The full card number and security code (CVV) go straight to Square and never reach Packlyn's servers. Square keeps the card on file for your Packlyn account. To set up your card on file, Square receives your name and email address from us.

We keep records of your plan and subscription status, your billing period and the date you are paid until, Square's references for you as a customer and for your card, the card brand and its last four digits, amounts, sales tax and the tax region, payment dates, receipt numbers (in the form PD-YYYY-NNNNNN) and links to Square's receipts. To work out sales tax, we keep the country and the province or territory of your billing address, and your postal code if you give it. If you use a promo code, we record the code and what it gave you.

Payments can also be arranged directly with Packlyn, for example in cash or by card in the shop, or by Interac e-Transfer to packlyncanada@gmail.com. Packlyn records these payments on your account with the method, the amount and the date.

Messages and refund requests

When you send a message from the app (My Account › Help › Message Packlyn Canada) or a refund request (My Account › My Subscription › "Request a refund"), we keep the request with your account: the kind of request, the reason, the details you write, your email address, the payment it is about (for a refund request) and your plan. The request is also emailed to Packlyn at packlyncanada@gmail.com, with your email address as the reply-to address so we can answer you. Emails you send to us directly are kept in the same mailbox.

When Packlyn staff help you, they may add notes to your account, for example about a refund decision or a payment made in the shop.

Usage and AI requests

We keep monthly usage counts, such as the number of downloads you have made in the period, so we can apply your plan's allowances.

When you use a Plyn AI feature, we keep a record of the request: the kind of request, the AI model used, token counts, the estimated cost, whether it succeeded, and the time. We use these records for Pro's daily Plyn AI amounts, spending limits, abuse prevention and running the service. Packlyn's server does not store your prompts, the AI's answers or your pictures.

4. How we use your information

We use personal information to:

If we want to use personal information for a purpose not described here, we will tell you first and, where the law requires, ask for your consent.

5. Consent

We ask for consent in clear terms, and we don't ask you to agree to more than we need to provide what you ask for.

You can withdraw your consent at any time, subject to legal or contractual limits and reasonable notice. If you withdraw consent we need to provide a service (for example, the use of your email address to run your account), we may not be able to provide it, and we will explain what that means for you.

6. Marketing emails

We send marketing emails only to people who have given express consent, in line with Canada's Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link. You can also turn marketing emails off at any time in My Account › Privacy And Data.

Account emails, such as sign-in codes, receipts and security notices, are sent whether or not you receive marketing emails, because they are needed to run your account.

7. How we share information

We do not sell personal information. We share it only as described below.

Service providers

We use service providers to run parts of the service. Each receives only the information it needs to do its work:

AI providers

AI requests go through Packlyn's server, which holds the keys to the AI services. We send the description you type and the options you choose (such as format, style, brand name and other details you type) and, for enhanced upscaling, the picture. The AI providers process these requests under their own terms and may keep data as their terms allow.

Some Plyn help answers come from help information built into the app. The AI tools that run on your device (remove background, smart cut-out, object eraser, auto-enhance and the included Image Upscaling) don't send your pictures anywhere.

Legal and safety reasons

We may disclose personal information where the law requires or allows it, for example to respond to a valid court order, to prevent fraud, or to protect the rights and safety of our customers, Packlyn or others.

8. Storage and processing outside Canada

Packlyn Canada is in Ontario, but much of the information described in this policy is stored or processed outside Canada:

Information stored or processed in another country is subject to that country's laws, which may allow courts, law enforcement and national security authorities there to access it. When we use a service provider, Packlyn remains responsible for the personal information we give it. We give each provider only what it needs for its work, and we use providers whose terms include protections for the information they handle for us. If you have a question about how a provider outside Canada handles your information, contact us.

9. How long we keep information

We keep personal information only as long as we need it for the purposes in this policy, or as long as the law requires. In summary:

Nothing is deleted because Pro ends. Our Data Retention Policy lists each kind of information and how long it is kept, and our Data Deletion and Account Closure Policy explains what happens when you delete your account.

10. Accuracy

You can keep your account information accurate and up to date by editing your profile in My Account. If something is wrong and you can't change it yourself, contact us and we will correct it.

11. How we protect information

We use safeguards suited to the sensitivity of the information, including:

No system is perfectly secure, and we cannot promise that information will never be lost or accessed without permission. You can help protect your account by using a strong password that you don't use anywhere else, turning on two-step sign-in, and signing out of computers and browsers you no longer use.

If a breach of security safeguards involving your personal information creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada, as the law requires. Our Security and Privacy Contact page explains this in more detail.

12. Your rights and choices

Access

You can ask what personal information we hold about you, how we use it and who we have shared it with. In the app, My Account › Privacy And Data › Download My Data gives you a copy of your account information, including the designs saved to your account. You can also write to us to ask for information that is not in that copy.

Correction

You can update your profile in My Account, or ask us to correct information you can't change yourself.

Withdrawing consent

You can turn off marketing emails at any time. You can also choose not to use the AI features and not to save designs to your account, and you can delete your account.

Deletion

You can delete designs from your account at any time, and you can delete your account from My Account. Our Data Deletion and Account Closure Policy explains how deletion works, what we keep and why.

Quebec residents

If you live in Quebec, you have rights under Quebec's private-sector privacy law, including the right to be informed about how your information is used, to access and correct it, to withdraw your consent, and to ask for computerized personal information you gave us in a structured, commonly used technological format. You can make these requests using the contact details below.

How we handle requests

We may ask you to confirm your identity before we act on a request, so we don't give your information to someone else. We will respond within the time limits set by applicable privacy law. If we can't give you access to some information, we will tell you why, unless the law prevents us from doing so.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca). If you live in Quebec, you can also complain to the Commission d'accès à l'information du Québec.

13. Children

Packlyn Design Software is not directed to children under 13, and we do not knowingly collect personal information from them. You must be at least 18, or the age of majority where you live, to create an account. Younger people may use the app only with a parent's or guardian's permission, and may not buy anything. If you believe a child has given us personal information, contact us and we will take steps to delete it.

14. Cookies and storage on your device

The desktop app does not use cookies to track you. It keeps your settings, your designs and your sign-in token on your computer. The online version and the account service's web pages use one strictly necessary session cookie, pd_session, only when you sign in on the web, and the online version keeps your designs and settings in your browser's own storage on that device. Neither uses analytics or advertising cookies. Our Cookie Policy explains this in detail.

15. Changes to this policy

We may update this policy when our services or the law change. Each version has an effective date and a version number, and you can find the current version in the app under Legal and Policies. If we make a significant change, we will tell you in the app or by email before it takes effect and, where the law requires, ask for your consent again. Your account records which version of this policy you have acknowledged.

Contact us

If you have a question, request or complaint about this policy or about how we handle your personal information, please contact the person responsible for privacy at Packlyn Canada:

All legal documents