Refund and Cancellation Policy
Effective date: November 1, 2026. Version 1.
Effective date: November 1, 2026
Version 2.0
1. About this policy
This Refund and Cancellation Policy explains how Packlyn Canada ("Packlyn", "we", "us") handles refund requests for payments made for Packlyn Design Software and the Packlyn account: Pro subscriptions. It should be read with the Subscription and Billing Terms and the Terms of Service. The website packlyn.ca and printing orders have their own terms.
Card payments are processed by Square. Packlyn Canada is a print business in Cambridge, Ontario, Canada.
2. Refunds are decided by a person, never automatically
The app and the website never give refunds automatically. Every refund request is read and decided by a person at Packlyn, who chooses one of three outcomes:
- a full refund of the payment,
- a partial refund of an amount Packlyn chooses, or
- no refund.
We email you the decision with a short explanation. When deciding, we consider things such as how recently the payment was made, whether the paid features were used, and anything that went wrong. A decision on one request does not set a rule for other requests.
3. How to ask for a refund
- In the app: once you have paid for Pro, open My Account › My Subscription and choose "Request a refund". Choose the payment, the reason and write the details, then send. The request goes to Packlyn by email at packlyncanada@gmail.com.
- By email: write to packlyncanada@gmail.com from the email address of your Packlyn account, with the receipt number (it starts with PD-, and is in My Account › Billing), the reason and the details.
We aim to reply within two business days.
4. Free plan
The Free plan costs nothing, so there is nothing to refund.
5. Pro subscriptions
You can cancel Pro at any time from My Account. You keep Pro until the end of the period you have already paid for, and no further payments are taken. Cancelling does not by itself refund any part of the current period; if you would like a refund, ask for one as described in section 3.
If Packlyn decides to refund the payment for your current period, Packlyn may also end your Pro access at the same time. The decision email says whether Pro continues to the end of the paid period or ends now.
6. AI features
Plyn AI and Image Upscaling are included with Pro. There are no AI credits and nothing is charged separately for AI use, so there is nothing separate to refund for them. If an AI operation fails or doesn't finish, it simply doesn't count for anything.
7. Duplicate, mistaken and unauthorized charges
Duplicate or mistaken charges are always corrected. Examples include being charged twice for the same period, being charged after your cancellation took effect, or being charged the wrong amount. Tell us about such a charge in the same way as a refund request.
If you see a charge from Packlyn that you didn't authorize, contact us right away. We recommend changing your password and turning on two-step sign-in if you think someone else has used your account. Please contact us before disputing a charge with your bank; many billing problems can be fixed directly.
8. Account deletion
Deleting your account does not refund payments automatically. If you would like a refund, ask for it before you delete the account, so we can match the request to the payment.
9. Printing orders
Printing is handled separately from the app. Refunds for printing orders are governed by Packlyn's quotation and order terms, not by this policy.
10. How approved refunds are paid
Approved refunds of card payments are sent back to the card that was charged, through Square, at the moment Packlyn confirms the decision. A full refund includes the sales tax charged on that payment; a partial refund is the amount stated in the decision email. It usually takes 5 to 10 business days for a refund to appear on your statement, depending on your bank or card issuer. Payments made directly to Packlyn, for example by e-Transfer or in the shop, are refunded by the same method where possible.
Every refund appears in My Account › Billing.
11. Your consumer rights
Nothing in this policy limits any rights you have under the consumer protection law of your own province or territory, including Quebec. Where the law requires a refund, we give it. This policy is governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
12. Changes to this policy
We may update this policy from time to time. Each version shows a version number and an effective date at the top. A change applies to payments made after its effective date.
Contact us
If you have a question about a refund or this policy, contact us:
- In the app: My Account › Help › Message Packlyn Canada
- Email: packlyncanada@gmail.com
- Contact page: https://packlyn.ca/contact/
- Packlyn Canada, Cambridge, Ontario, Canada